Afghan Bazar Rugs Inc. wants to please every one of its customers. If your product arrives damaged or you receive an incorrect item, please contact our Customer Support Team at 703-615-6564. You have 7 days to return the item to our warehouse located in Alexandria, VA. Unless the product is defective, you are responsible for processing and return shipping fees. Items sent back AFTER 7 DAYS will be returned to the sender, at their own expense.